111 Telephone Access to ELFT's Crisis Hub in Tower Hamlets

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From 2 April 2024, people living in the London Boroughs of the City of London, Hackney, Newham, Tower Hamlets, Waltham Forest, Redbridge, Havering, and Barking and Dagenham will be able to call 111 and select option 2, putting them through to a fully trained and qualified mental health professional team based in ELFT’s crisis hub in Tower Hamlets.In case of medical emergency outside of these hours patients are advised to contact the nhs out of hours service which is open 24hrs a day, 365 days a year. 

The team has a wide range of skills, including on-the-phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.

Existing local crisis lines in each borough will still be running. This service will run alongside existing provision.

If service users are known to ELFT or NELFT services, they should continue to contact their service in the ways they had been doing so previously during working hours. Those wishing to contact a mental health professional outside of hours – or those who aren’t previously known to services – should contact 111 and select option 2.

Published: Mar 27, 2024