Our Mission:
To provide professional, accessible, high quality, comprehensive healthcare services that inspire confidence in our patients and our community.
Our Vision:
- We aim to provide the best possible outcomes for our patients in a safe and welcoming environment. Our doctors and staff are approachable, respectful and patient-centred.
- We aim to be at the forefront of modern general practice, offering a wide range of services and facilities.
- We aim to be a Centre of Excellence for teaching and training of GP trainees.
- We aim to use technology smartly to improve the efficiency and effectiveness of our administration, patient contact and clinical activity.
- We will continue to invest in our staff, diversifying and developing our skills and knowledge base to ensure that we have a highly skilled, resilient and adaptable workforce.
- We aim to collaborate and work in partnership with other healthcare providers to ensure the best holistic care is offered to our patients.
Our Values
We are accountable:
We act with integrity at all times, taking responsibility for our actions, and are open and transparent to the people who use our service.
We are fair:
We are consistent in the way we deal with people, both patients and staff. We act courteously, show consideration, compassion and understanding, valuing each person as an individual.
We are professional:
We strive to provide the highest level of medical care for our patients and to be responsive to medical needs.
We maintain our professional learning and follow guidelines where appropriate to do so.
Our success is built upon the personal and professional achievement of everyone who works at The Old Church Surgery.
We continue to improve the working environment of our staff and their training so that they may achieve their personal potential and have a fuller understanding of both patient and practice needs.
We are innovative:
We constantly review the service we provide and improve it when and where possible. We use all available resources at our disposal, including technology, to provide the best service we can.
We nurture innovation, learning and development within the clinical and non-clinical teams.
We are caring:
We will put our patients at the heart of all that we do.
We respect and value everyone for their contribution.
We treat all patients with both dignity and respect and involve all patients whenever possible in their care.